Your privacy is important to us. This Privacy Policy explains how BNB Experts collects, uses, and protects your information when you visit our website or make a booking through our integrated systems.

1. Information We Collect

• Personal details such as your name, email address, phone number, and billing information provided during the booking process.
• Guest stay information including dates, property selection, and preferences.
• Technical data such as IP address, browser type, device details, and pages visited.

2. How We Use Your Information

• To process reservations and communicate essential booking details.
• To provide customer support before, during, and after your stay.
• To improve website performance and enhance user experience.
• To comply with legal, regulatory, and safety requirements.

3. Booking and Third-Party Platforms

Bookings made through our website are processed through HostAway, our integrated property management system. HostAway may collect and store information necessary to complete the reservation, including payment details. Their system follows its own privacy and data protection policies.

4. Payment Information

Payments are securely processed through HostAway and its connected payment gateways such as Stripe, PayPal, or other supported services. BNB Experts does not store or process your credit card or payment information directly.

5. Cookies and Tracking Technologies

Our website may use cookies or similar technologies to enhance functionality, analyze website traffic, and improve overall performance. You may disable cookies in your browser settings, though some website features may not function properly.

6. Sharing of Information

• We do not sell or rent your personal information.
• Information may be shared with trusted partners such as HostAway only as necessary to complete bookings.
• We may disclose personal data when required by law or to protect our rights, property, or safety.

7. Data Security

We take appropriate technical and organizational measures to protect your information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute protection.

8. Data Retention

We retain personal data only as long as necessary to fulfill booking obligations, comply with legal requirements, or support operational needs.

9. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from minors.

10. Changes to This Privacy Policy

BNB Experts may update or modify this Privacy Policy at any time. Continued use of the website signifies acceptance of any changes.

11. Contact Information

If you have questions about this Privacy Policy or how your information is handled, please contact us at:

Email: info@bnbpartners.ca
Phone: +1 (587) 295-4076